Cancellation and Refund Policy

1. Introduction

This Refund Policy explains the terms and conditions under which refunds may be issued for Home Insurance and Auto Insurance policies purchased through our platform. We aim to ensure transparency and fair treatment for all customers.

2. Policy Cancellation

Refunds may be applicable if an insurance policy is cancelled, subject to the terms of the insurer and applicable laws. Cancellation requests must be submitted through the official channels provided by us.

3. Refund Eligibility

Refunds, if any, depend on:

  • The type of insurance policy (Home or Auto Insurance)

  • Whether the policy has commenced

  • Duration for which the policy remained active

  • Whether any claim has been made under the policy

If a claim has already been raised or settled, refunds may not be applicable.

4. Free-Look / Cooling-Off Period

Where applicable, a free-look or cooling-off period may be offered by the insurer. If the policy is cancelled within this period and no claim has been made, a refund may be issued after deducting applicable charges such as administrative or processing fees.

5. Refund Amount

The refund amount, if approved, will be calculated as per:

  • Insurer’s refund guidelines

  • Pro-rata or short-period basis, as applicable

  • Deduction of taxes, fees, or charges as per law

6. Refund Process

  • Approved refunds will be processed to the original mode of payment

  • Refund processing timelines may vary depending on the insurer and payment method

  • We do not provide cash refunds

7. Non-Refundable Situations

Refunds may not be applicable in cases including but not limited to:

  • Policies cancelled after a claim has been made

  • Incorrect information provided by the policyholder

  • Fraudulent or misrepresentation cases

  • Services already fully utilized

8. Delays in Refund

While we make reasonable efforts to process refunds promptly, delays may occur due to banking processes, insurer approvals, or regulatory requirements.

9. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective once published on our website.

10. Contact Us

For refund-related queries or assistance, please contact us at:

[6790 darcel ave Mississauga Ontario 
L4T2W3]

[WhatsApp: +1 3659876820]

[info@maxautoconsultants.com]